TrashPays Marketplace Refund Policy
Introduction
TrashPays Marketplace provides a flexible subscription model, allowing Members to cancel their subscription plans at any time. This Refund Policy outlines the circumstances under which refunds will be issued.
Cancellation and Refund
Cancellation
Members may cancel their subscription plan at any time.
Effective Date of Cancellation
Cancellations will take effect at the end of the current billing cycle.
Refund Policy
Refunds will not be issued for premium subscription cancellations. Members will continue to have access to premium features until the end of the current billing cycle.
Exceptions
TrashPays Marketplace reserves the right to issue refunds in exceptional circumstances, such as:
Error in Payment Processing
If a payment is processed incorrectly or in excess of the agreed-upon amount.
Duplicate Payments
If a Member is charged twice for the same subscription period.
Refund Procedure for Exceptions
To request a refund due to an error in payment processing or duplicate payments, Members must:
Submit a refund request
Contact TrashPays Marketplace customer support via email at support@trashpaysmarket.com or through the platform's messaging system.
Provide required documentation
Include relevant documentation, such as payment receipts or proof of duplicate payments.
Allow for investigation
TrashPays Marketplace will investigate the refund request and may request additional information.
Processing Time
Refunds will be issued using the original payment method within 5-7 business days of receiving a valid refund request.
Changes to Refund Policy
TrashPays Marketplace reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the platform.